experiences

organizations I worked with.

05/2023 - 09/2023

Government Technology Agency

Spearheaded the planning and facilitation of discovery activities for emerging Contact Centre product, refining the product's Objective and Key Results, vision, and strategic roadmap
Directed the design and development of Case Management System features used by over 100 staffs, handling over 100,000 monthly enquiries; this resulted in a 20% increase in customer satisfaction scores
Facilitated scrum ceremonies for an agile team, ensuring efficient workflow and maintaining consistent communication with key stakeholders to ensure effective product delivery

05/2022 - 08/2022

Developed reusable web components in Design System to increase code reusability and scalability.
Improved efficiency and readability of project code through code refactoring, optimization, and documentation.
Maintained web components and rectified design discrepancies, reducing technical debt by 40%.
Conducted quality assurance and testing to ensure the Design System is free of defects.

06/2021 - 12/2021

Developed full-stack iOS & Android mobile application connecting businesses with influencers.
Overhauled the UX/UI design of the company's website and developed a mobile-responsive website that is clean and intuitive.
Developed and implemented SEO strategies to improve organic traffic and search ranking.

05/2020 - 05/2021

Awarded Best Soldier of the Month by Chief Commander HQ 9th Division.
Involved in ideation of innovative solutions to digitalise Army wide processes. Developed a web-scraping Telegram bot to disseminate useful weather information.
Development of cross-platform mobile application and front end UI/UX design.

05/2019 - 07/2019

Responsible for cleaning up Master Data used across Heinemann Asia Pacific which includes regions such as Singapore, Malaysia, China, Hong Kong and Australia.
Accurate and updated database allows for payments to be made automatically on a periodically basis. Reducing over hundreds of manual labour hours/month.
Accounts Receivable daily sales data entry.

08/2018 - 02/2019

Partake in a project to fully automate process to cope with the surging volume. Successfully automated data entry of over 300 forms/day using text-recognition.
In charge of managing document flow in a process where customers open bank accounts using SingPass’s MyInfo digitally. Reducing hundreds of hours every week that goes into processing paperwork.
Improved and streamlined processes that are used on daily basis by incorporating automation methods such as macro and VBA. As a result, increased efficiency by 60% reducing unit processing time and saved cost.
Carried out User-Acceptance-Testing, ensuring products are free of defects and capable of handling intensive tasks in real-world scenarios. Responsible for highlighting views and concerns for my team as well as log and track defects to respective departments to ensure it is solved.